Return & Refund Policy – NOIR PERFUME

At NOIR PERFUME, customer satisfaction is our priority. We aim to provide premium quality perfumes at affordable prices. If you are not fully satisfied with your purchase, please read our return and refund policy below.

1. Return Eligibility

You may request a return or exchange within 7 days of receiving your order if:

• The product is damaged or leaked during delivery
• You received the wrong item
• The item is unused and in its original packaging

For hygiene and safety reasons, used perfumes cannot be returned or exchanged.

2. Non-Returnable Items

We do not accept returns for:

• Opened or used perfume bottles
• Products damaged after delivery
• Change of mind after opening the package
• Sale or discounted items

3. Refund Process

Once we receive and inspect the returned item:

• Approved refunds will be processed within 5–7 business days
• Refunds will be sent through the original payment method or bank transfer/EasyPaisa/JazzCash (if applicable)

Shipping charges are non-refundable unless the mistake is from our side.

4. Exchange Policy

If you received a damaged or incorrect product, we will offer:

• A replacement product, or
• A full refund

Customers must provide clear photos/videos of the issue within 48 hours of delivery.

5. Return Shipping

• If the issue is caused by NOIR PERFUME, we will cover the return shipping cost.
• For other return requests, customers may need to pay the shipping charges.

6. Order Cancellation

Orders can only be cancelled before shipment. Once the order has been dispatched, cancellation is not possible.

7. Contact Us

For return or refund requests, contact us at:

NOIR PERFUME
Email: noirperfume9@gmail.com
WhatsApp/Call: 03099886718

We are always here to help and ensure you have the best shopping experience with NOIR PERFUME.